Aheeva

Inbound Outbound Reporting Softphone Quality Monitoring Remote Management Workforce Management Product Benefits

Reporting

Build business intelligence with detailed performance measurement

Analyze your corporate data quickly and easily to assess the performance of your contact center on all levels and carry out short-term adjustments, midterm improvement or long-term vision.

Gain real-time visibility into key business metrics
Monitor key business activites like call center volumes
Create accurate and up to date sales and customer reports so you cazn make good operational decisions

All information about every aspects of your business; agents, groups, calls, campaign, line management, queues, adherence, is available in every details in the database. To help you save time, Aheeva offers 10 different proven reports you can choose from, depending on your priorities. Crucial data for contact centers is at the heart of each report. Aheeva’s experts could develop a specific report on demand.

Assess the productivity of every aspect of your call center based on complete data, real time or on printed reports.

Discover new opportunities ahead of your competition by using sales history and trends.

Pinpoint savings opportunities by analysing data.

View information in real time or select a precise time span to produce printed reports.

Examples of standard information provided by the application in real time and in printed form once the information has reached the database:

The number of dials
The status of agents or campaigns
The number of processed records in a given calling list
Real-time information available by teams, agents, agent groups, queues, performance and line management

View on demand with on-line pie chart reports:

The current status of all the agents in a given group
The records in a given calling list
The overall results of the connection attempts of a given service campaign. This feature abstracts the data as it is being collected, and showed live, on the CCS Manager

Slave technology. Use slave server capabilities for large database requests.