Agent Evaluations 2018-07-16T19:38:19+00:00

Agent Evaluations

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Phone: 514.223.2581

Evaluation forms ensure fairness & consistency across your company

Aheeva evaluation forms allow you to monitor and track key business metrics. Contact center managers can quickly and easily create web-based dynamic forms that will gather call center data on the quality of its services and the satisfaction of its customers, without the requiring resources from IT or developers.

  • A standardized process that allows you to consistently coach, score and evaluate your agents

  • Personalize forms to fit campaigns or, in case of customer services, one or more queues

  • No limit to the amount of forms you are able to build

  • Calibrations ensure fairness within your staff, vital in providing a consistent customer experience

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