Overview 2018-08-06T16:16:46+00:00

Blended Overview

AheevaCCS is the software we have counted to run our business for the last 10 years. They continue to deliver results and allow us to serve our customers well.

Ibrahim Mohktar, Wasla Outsourcing

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Phone: 514.223.2581

Profit from slow periods and maximize agent idle time

Aheeva delivers maximum agent productivity with our blended agent platform. For call centers that have both inbound and outbound traffic the blended solution proactively adjusts to fluctuations in call volumes and shifts agents between inbound and outbound operations. Thereby fully utilizing your agents, reducing inefficiencies and delivering better profits.

  • Dynamic switching between inbound and outbound calls

  • Higher Agent utilization to maximize ROI

  • Complete Solution bundled into 1 product

CAPABILITY OVERVIEW

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