Customers are evolving and so are their needs. Not all customers need or want to communicate via the phone. The Aheeva Chat solution enables you to serve your customers on their terms. Our chat platform adds an additional channel for you to interact with your clients and enables you to on to provide an excellent customer service to your clients.
Comes standard with deployments (no additional licensing required)
More options for clients
Increase agents productivity
Improve the communication with the customers
Increase customer satisfaction
Decrease waiting time for customer
Have a complete solution to deal with your clients
Agents can handle inbound/outbound calls and chat.
Agents can chat and remain available to receive a call.
Agents can transfer a chat to another agent, supervisor or a line of business.
Three way conference of a chat session.
Supervisor can monitor live, send private message to agent and join the chat session.
All chats are recorded and archived.
Easy to integrate to a website.
Ability to setup global canned responses as well as specific responses for each line of business.