Loading...
Overview 2017-01-10T15:54:39+00:00

Chat Overview

 

Contact us

Chat with us

Phone: 514.223.2581

Serve your customers on their terms with chat

Customers are evolving and so are their needs. Not all customers need or want to communicate via the phone. The Aheeva Chat solution enables you to serve your customers on their terms. Our chat platform adds an additional channel for you to interact with your clients and enables you to on to provide an excellent customer service to your clients.

Key Benefits

  • Comes standard with deployments (no additional licensing required)

  • More options for clients

  • Increase agents productivity

  • Improve the communication with the customers

  • Increase customer satisfaction

  • Decrease waiting time for customer

  • Have a complete solution to deal with your clients

FEATURE OVERVIEW

  • Agents can handle inbound/outbound calls and chat.

  • Agents can chat and remain available to receive a call.

  • Agents can transfer a chat to another agent, supervisor or a line of business.

  • Three way conference of a chat session.

  • Supervisor can monitor live, send private message to agent and join the chat session.

  • All chats are recorded and archived.

  • Easy to integrate to a website.

  • Ability to setup global canned responses as well as specific responses for each line of business.

Request Quote