Better Served Customers

A customizable solution

solution

The Aheeva Inbound solution delivers client bliss

We live in the age of the customer, where good service is more vital than ever. Aheeva reduces processing times by intelligently connecting your clients with the most qualified agent, empowering you to deliver customer experiences that create loyalty and exceed expectations.

  • Quickly create personalized customer journeys with our Visual IVR builder that you can easily modify.
  • All the tools to monitor your operations in with real-time precision and the power of historical statistics.
  • Data from various sources delivered to your agents so they can efficiently make sales and “deliver customer bliss”.
Visual IVR

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Visual IVR

The Aheeva Visual IVR allows you to quickly create customized customer journeys. Build simple or complex menus.

AQD

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AQD

AQD is a highly configurable feature that allows multiple distribution methods to quickly and efficiently route calls.

Real-time & Historical Reporting

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Real-time & Historical Reporting

Aheeva offers both real-time and historical reporting. Real-time analytics allow monitor.

Monitoring, Coaching & QA

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Monitoring, Coaching & QA

Ensuring superior service is the foundation of providing a good customer experience.

Virtual Hold

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Virtual Hold

When hold times get long, “Virtual on Hold” gives the caller the choice to get a call back when he or is the next client in the queue.

Our Managed IT services will help you succeed. Let’s get started

Features

Our Best Features

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    Network

    Cloud services are network dependent, which is why Aheeva network management and monitoring services have become critical to IT.

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    Service desk

    Aheeva 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    Aheeva ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

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    Applications

    Aheeva supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

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    Managed services plus

    Aheeva provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Visual IVR Builder

AQD with “Smart Delivery”

Skill-based Routing

Business Hours Routing

Agent Scripting

Assign Call Priorities

“Agent Anywhere” Capabilities

In-queue Messages

Wait Time Annoucement

Estimated Wait Times

Virtual Hold – Client Callback

Call Recording

Real-Time & Historical Reports

Post Call QA & Auditing

Extensive Administration Tools

Spy/Whisper/Barge

Integrate 3rd Parties

Integrate CRMs

Visual IVR

Our visual editor makes it easy to design and maintain IVRs

Aheeva’s visual IVR enables you to offer your customers a personalized greeting and route them to the right agent. Customers navigate the vocal menus that collect information and allow them to specify their request or direct their call to the agent who is the most qualified to meet their needs.

Our IVRs permit self-service, enable segmentation through interactive exchanges and make it easy to deliver high-quality customer service.

This reduces the number of calls to your agents by relieving them of simple information requests such as your address, location, business hours, etc.
VISUAL IVR
Pricing and Plan

1 monthly fee for all IT services. No costly surprises