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Overview 2017-01-12T15:00:37+00:00

Inbound Overview

AheevaCCS is the software we have counted to run our business for the last 10 years. They continue to deliver results and allow us to serve our customers well.

Ibrahim Mohktar, Wasla Outsourcing

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Phone: 514.223.2581

The Aheeva Inbound solution delivers client bliss

We live in the age of the customer, where good service is more vital than ever before. Aheeva reduces processing times by intelligently connecting your clients with the most qualified agent in the most efficient manner possible. Empowering you to deliver customer experiences that create loyalty and exceed expectations.

  • Quickly create personalized customer journeys with our Visual IVR builder that you can easily modify.

  • All the tools to monitor your operations in with real-time precision and the power of historical statistics.

  • Data from various sources delivered to your agents so they can efficiently make sales and “deliver customer bliss”.

FEATURE HIGHLIGHT

  • Visual IVR Builder

  • AQD with “Smart Delivery”

  • Skill-based Routing

  • Business Hours Routing

  • Agent Scripting

  • Assign Call Priorities

  • Agent Anywhere” Capabilities

  • In-queue Messages

  • Wait Time Annoucement

  • Estimated Wait Times

  • Virtual Hold – Client Callback

  • Call Recording

  • Real-Time & Historical Reports

  • Post Call QA & Auditing

  • Extensive Administration Tools

  • Spy/Whisper/Barge

  • Integrate 3rd Parties

  • Integrate CRMs

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