AheevaCCS is the software we have counted to run our business for the last 10 years. They continue to deliver results and allow us to serve our customers well.
Ibrahim Mohktar, Wasla Outsourcing
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The Aheeva Inbound solution delivers client bliss
We live in the age of the customer, where good service is more vital than ever before. Aheeva reduces processing times by intelligently connecting your clients with the most qualified agent in the most efficient manner possible. Empowering you to deliver customer experiences that create loyalty and exceed expectations.
Quickly create personalized customer journeys with our Visual IVR builder that you can easily modify.
All the tools to monitor your operations in with real-time precision and the power of historical statistics.
Data from various sources delivered to your agents so they can efficiently make sales and “deliver customer bliss”.
The Aheeva Visual IVR allows you to quickly create customized customer journeys. Build simple or complex menus, collect data, segment users and route callers to the most qualified agents, every time.
AQD is a highly configurable feature that allows multiple distribution methods to quickly and efficiently route calls to agents. ACQ boosts productivity and makes customers happier.
Real-time & Historical Reporting
Aheeva offers both real-time and historical reporting. Real-time analytics allow you to precisely monitor your operations and quickly react to changes. Historical reporting provides the context to make important strategic decisions.
Monitoring, Coaching & QA
Ensuring superior service is the foundation of providing an good customer experience. Aheeva delivers the tools to monitor calls, coach agents and do post call quality assurance for your entire operations.
When hold times get out of control “Virtual on hold” gives callers the choice to get a call back when they are next in the queue. Giving your customer a better experience.