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Agent Evaluations 2017-01-10T15:48:23+00:00

Agent Evaluations

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Phone: 514.223.2581

Evaluation forms ensure fairness & consistency across your company

Aheeva evaluation forms allow you to monitor and track key business metrics. Contact center managers can quickly and easily create web-based dynamic forms that will gather call center data on the quality of its services or the satisfaction of its customers, without the requiring resources from IT or developers.

  • A standardized process that allows you to consistently coach, score and evaluate your agents.

  • Personalize forms to fit campaigns or, in case of customer services, one or more queues.

  • No limit to the amount of forms you are able to build.

  • Calibrations ensure fairness within your staff, vital in providing a consistent customer experience.

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