Evaluation forms ensure fairness & consistency across your company
Aheeva evaluation forms allow you to monitor and track key business metrics. Contact center managers can quickly and easily create web-based dynamic forms that will gather call center data on the quality of its services or the satisfaction of its customers, without the requiring resources from IT or developers.
A standardized process that allows you to consistently coach, score and evaluate your agents.
Personalize forms to fit campaigns or, in case of customer services, one or more queues.
No limit to the amount of forms you are able to build.
Calibrations ensure fairness within your staff, vital in providing a consistent customer experience.