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Overview 2018-07-16T19:25:57+00:00

Management Overview

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Phone: 514.223.2581

Tools to monitor your operations and train your agents

The need for Quality Management tools is not a new concept. Good QM is the cornerstone of a well run contact center. Quality drives customer satisfaction, which leads to customer loyalty and higher ROIs and profits.

Aheeva’s QM is a proven platform that enables a short feedback loop so that your management team can ensure that agents have the necessary skills, the attitude and the motivation to meet you organization’s objectives.

  • Comes standard with deployments (no additional licensing required)

  • Coaching agents in real-time shortens training duration

  • Identify areas to improve for higher quality of service

  • Refine business processes and quickly identify necessary adjustments for better performance

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