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Supervisor 2017-01-10T15:47:44+00:00

Supervisor

AheevaCCS is the software we have counted to run our business for the last 10 years. They continue to deliver results and allow us to serve our customers well.

Ibrahim Mohktar, Wasla Outsourcing

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Phone: 514.223.2581

Empower managers with actionable operational results in real-time

Aheeva’s QM platform gives supervisors the tools to monitor real-time operational data such as the number of calls, calls waiting in a queue, the number of agents allocated to a given queue, the maximum waiting time, the average waiting time, etc. Now, your supervisors have total operational data at their fingertips and the ability to take action from the contact center floor, at home or on the other side of the world.

  • Manage your contact center and interact with agents from anywhere there is an internet connection.

  • Your supervisors have the tools to deliver real-time feedback to agents, making them better, faster.

  • In real-time actively manage quality, productivity and measure the performance of your operations.

  • QM tools that increase contact quality and deliver happier customers.

  • Real-time Dashboards

  • Live Coaching

  • 100% Web-based

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