AheevaCCS is the software we have counted to run our business for the last 10 years. They continue to deliver results and allow us to serve our customers well.
Ibrahim Mohktar, Wasla Outsourcing
Chat with us
CLICK HERE to download more info
Call recording ensures you maintain compliance and enables post call QM
Aheeva Call Recording is the foundation that gives businesses insight into their operations, changes agent behavior and maintains compliance throughout the organization.
Our solution records 100% of your contact center operations and keeps them safe by encrypting them. Search, sort, filter recordings to listen to any conversation that took place in your operations
Adhere to compliance requirements:
Payment Card Industry Data Security Standard (PCI-DSS)
Do-Not-Call Act & Telemarketing Sales Rule
Fair Debt Collection Practices and Telemarketing Sales Rules
Health Insurance Portability and Accountability Act (HIPAA)
Satisfy Regulatory Requirements
Stay compliant with Aheeva. Numerous regulatory bodies require call recordings as documentation of transactions via the phone. These include financial transaction such as securities trading, account transfers, loan originations; utilities account management and many others.
Recording conversations reduces the risk and consequences of poor communication with customers and liability of fraudulent transactions. Call recordings give you the evidence when a dispute arises.
Aheeva Call Recording enables companies to have better agents by create training programs that continuously provide feedback to agents via systematic reviews and evaluations of calls.