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Outbound 2018-08-06T19:48:31+00:00

More sales and bigger profits with advanced dialer technology

Agent productivity and talk time are key metrics when it comes to measuring the efficiency of your outbound contact center and Aheeva excels in both. Agents spend time talking to clients instead of wasting time dialing and waiting.

The Aheeva Outbound solution is a flexible tool.  When combined with our high accuracy answering machine detection,  predictive dialing agent productivity can increase by 300%.

  • Significantly boost agent productivity.

  • Maintain regulatory compliance for your outbound campaigns.

  • Used and trusted by large BPOs & Collection Firms around the world.

  • All the tools to monitor operations with real-time precision and the power of historical statistics.

  • Improves the profitability of your contact center.

  • Optimizes your human resources and reduces your costs.

CAPABILITY OVERVIEW

  • Predictive Dialer

  • Preview Dialer

  • Progressive Dialer

  • Answering Machine Detection

  • Blending Mode

  • Agent Scripting

  • Call Recording

  • Agent Supervision

  • Call treatments

  • Data Import

  • Dialer List Management

  • Campaign & List Management

  • DNC Compliance

  • Filters

  • Quality Monitoring

  • Historical Reporting

  • Real-Time Reporting

  • Spy/Whisper/Barge

  • At-Home Agents

  • Integrate CRMs

AMD filters unwanted calls so your agents spend more time talking with customers

The Aheeva AMD filters non-human calls to ensure that your agents are connected with a “real” person. Your agents are more productive because they spend more time talking with customers, turning your contact center in a profit center.

The Aheeva AMD Filters:

  • Voicemails

  • Fax machines

  • Busy Signals

  • Unanswered Calls

  • SIT Codes

  • Disconnected lines

Predictive Dialing

Our advanced adaptive algorithm maximizes your agents’ productivity

Aheeva’s predictive dialer uses our proprietary adaptive algorithm (mathematical formula) that constantly tunes itself to calling lists to predict when agents will be free and adjusts calling rates to connect agents to customers at the precise moment.

Features

  • Combine with AMD to filter unproductive calls

  • Agents spend more time on productive calls

  • Better agent productivity; especially compared to manual dialing

  • Maintain compliance with government regulations

  • Amazing ROI

  • Control Compliance

  • Flexible Dialier

Progressive Dialer

Boost productivity without the possibility of “caller abandon”

The Aheeva progressive dialer is great when you want to increase productivity but want to make sure no calls are abandoned. Progressive campaigns wait until there is an available agent and makes one call for each agent, ensuring that there is always an agent available and ready to speak with your client.

Features

  • Balanced approach between productivity & abandon

  • Automatically dials numbers when agents are available to take a call

  • Perfect for small contact centers

  • Improved productivity

  • Zero Abandon

  • 1:1 ratio

Preview Dialing

Empower agents, leverage automation, and make engaging customer contacts

Our preview dialer allows your agents to prepare and make decisions prior to calling contacts. The preview mode gives your agents time to prepare before the call and is ideal when your agents are working on business-to-business campaigns or more complex sales.

Features

  • Enable your agents to be properly prepared for every call

  • Allow agents to accept or reject next record

  • Zero abandon

  • Ideal for more complex sales

Agent Scripting

Scripts ensure consistency throughout agents and improve customer experience

Scripting is an important tool used to ensure your agents are providing a consistent message across the organization and your customers are receiving the best experience possible. Our flexible system is easy to setup and customize.

Scripts are a great tool to reduce training costs and gets your agents productive on the phone faster, which improves ROI. Our tool works for inbound or outbound calls and delivers reproducible and scalable results for your contact center.

Benefits

  • Get your campaign operational quickly

  • Choose between customizing our templates and creating your own scripts

  • Get your campaign operational quickly by saving the time of your IT team

  • Generate as many pages of scripts as you wish

  • Benefit from a powerful and complete tool adapted to the needs and specificities of your various campaigns

  • Add text fields, lists, images, page backgrounds, etc.

  • Add additional call qualifications without having to modify the script