Scripting is an important tool used to make sure your agents are providing a consistent message across the organization and your customers are receiving the best customer experience possible, even with less experienced agents. Our flexible system is easy to setup (and modify) and does not require the IT team or developers to deploy. You can create forms that that define the process flow, use branching logic and record data.
Scripts are a great tool to reduce training costs and gets your agents productive on the phone faster, which improves ROI and doesn’t drain your training budgets. Our tool works for inbound or outbound calls and delivers reproducible, scalable results for your contact center.