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Agent Scripting 2017-01-10T15:18:15+00:00

Agent Scripting

AheevaCCS is the software we have counted to run our business for the last 10 years. They continue to deliver results and allow us to serve our customers well.

Ibrahim Mohktar, Wasla Outsourcing

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Phone: 514.223.2581

Scripts keep your agents on message and ensure they are always on point

Scripting is an important tool used to make sure your agents are providing a consistent message across the organization and your customers are receiving the best customer experience possible, even with less experienced agents. Our flexible system is easy to setup (and modify) and does not require the IT team or developers to deploy. You can create forms that that define the process flow, use branching logic and record data.

Scripts are a great tool to reduce training costs and gets your agents productive on the phone faster, which improves ROI and doesn’t drain your training budgets. Our tool works for inbound or outbound calls and delivers reproducible, scalable results for your contact center.

 

  • Get your campaign operational quickly

  • Assign the creation of your scripts to users, even users without any particular IT skills

  • Assign more complex scripts to advanced users

  • Save time by using the existing templates

  • Benefit from a powerful and complete tool adapted to the needs and specificities of your various campaigns

POWERFUL OPTIONS

  • Get your campaign operational quickly

  • Choose between customizing our templates and creating your own scripts

  • Get your campaign operational quickly by saving the time of your IT team

  • Generate as many pages of scripts as you wish

  • Benefit from a powerful and complete tool adapted to the needs and specificities of your various campaigns

  • Add text fields, lists, images, page backgrounds, etc.

  • Add additional call qualifications without having to modify the script

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