More sales and bigger profits with advanced dialer technology
Agent productivity and talk time are key metrics when it comes to measuring the efficiency of your outbound contact center and Aheeva excels in both. Agents spend time talking to clients instead of wasting time dialing and waiting.
The Aheeva Outbound solution is a flexible tool. When combined with our high accuracy answering machine detection tool and predictive dialing agent productivity can increase 300%.
Significantly boost agent productivity.
Maintain regulatory compliance for your outbound campaigns.
Used and trusted by large BPOs & Collection Firms around the world.
All the tools to monitor your operations in with real-time precision and the power of historical statistics.
Improves the profitability of your contact center.
Optimizes your human resources and reduces your costs.
Answering Machine Detection (AMD)
Automatically screen away, voicemails, unanswered calls, hang-ups and SIT codes.
The Aheeva predictive dialer uses an advanced algorithm with numerous parameters that are constantly monitored and adjusted to predict maximize customer contacts and agent talk time.
This dialing mode continuously dials at a fixed rate based on your desired calls-to-agent ratio when your agents are ready to take a call.
When dialing in preview mode agents have time to prepare for the call as they are presented with the contact record before the call is made and once they are ready they can decide to accept or reject the call.
Aheeva protects your call center from violating the Telephone Consumer Protection Act (TCPA) by using built in parameters that limit non-compliant automated dialing.