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Reporting & Analytics 2018-08-06T19:47:00+00:00

The data you need to make smarter decisions

Data & Reporting is essential to a good contact center – it is the fuel that drives business decisions. Aheeva reports deliver tools that give insight, help discover trends and track KPIs. Data reports provide better management and process control.

  • Choice of publishing real-time report or on a daily, monthly, annual basis

  • Save time by using pre-formatted reports

  • Access the information needed to create other types of reports

  • Monitor success by measuring performance in detail, in real-time or through historical data

CAPABILITY OVERVIEW

  • Reports by agent or by agent group: information about the various statuses (online, break, etc)

  • Summaries of the various activities delivered by an agent or group of agents

  • Specific outbound and inbound campaign reports

  • Reports on the calling lists for outbound campaigns

  • Reports on queues

  • Create personalized reports

Dashboards

Real-time data to make the right decisions quicker

Every contact center needs data to be aware of what is going on across the call center and analyze trends and quality. Aheeva gives you access to real-time dashboards, a visual tool that allows you to configure KPIs and important data points.

Get a complete picture of you contact center with live data.