Enterprise Reporting Tools

Real time & historical data

decisions

The data you need to make smarter decisions

Data & Reporting is essential to a good contact center – it is the fuel that drives business decisions. Aheeva reports deliver tools that give insight, help discover trends and track KPIs. Data reports provide better management and process control.

Choice of publishing real-time report or on a daily, monthly, annual basis

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Choice of publishing real-time report or on a daily, monthly, annual basis
Save time by using pre-formatted reports

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Save time by using pre-formatted reports
Access the information needed to create other types of reports

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Access the information needed to create other types of reports
Monitor success by measuring performance in detail, in real-time or through historical data

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Monitor success by measuring performance in detail, in real-time or through historical data

Our Managed IT services will help you succeed. Let’s get started

Overview

Capability Overview

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    Network

    Reports by agent or by agent group: information about the various statuses (online, break, etc).

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    Service desk

    Summaries of the various activities delivered by an agent or group of agents.

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    Infrastructure

    Specific outbound and inbound campaign reports.

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    Endpoint management

    Reports on the calling lists for outbound campaigns.

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    Applications

    Reports on queues.

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    Managed services plus

    Create personalized reports.

Dashboards

Real-time data to make the right decisions quicker

Every contact center needs data to be aware of what is going on across the call center and analyze trends and quality. Aheeva gives you access to real-time dashboards, a visual tool that allows you to configure KPIs and important data points.

Get a complete picture of you contact center with live data.

  • SLA Monitoring

    The Aheeva dashboards let you set SLA thresholds and then tracks them in real-time to let you know when your operations are keeping pace or if it is time to bring in some backups.

  • Configure and track your KPIs

    Every contact center has a set a KPIs that they use to ensure a good customer experience and these vary from contact center to contact center. Aheeva has over a hundred metrics that allows you to track your agents, teams, queues and calling lists.

  • Secure Multiple Dashboards

    Sometimes not all managers or supervisors should have access to all data across the organization. Aheeva lets you create multiple dashboards with granular control on permissions. This enables you to create different dashboards for different teams and ensures security of sensitive information by deciding who has access and when.

Stop wasting time and money on technology. Let’s get started

NanoSoft are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
John H. Bedard, Jr
Pricing and Plan

1 monthly fee for all IT services. No costly surprises