Real time & historical data
The data you need to make smarter decisions
Data & Reporting is essential to a good contact center – it is the fuel that drives business decisions. Aheeva reports deliver tools that give insight, help discover trends and track KPIs. Data reports provide better management and process control.
Real-time data to make the right decisions quicker
Every contact center needs data to be aware of what is going on across the call center and analyze trends and quality. Aheeva gives you access to real-time dashboards, a visual tool that allows you to configure KPIs and important data points.
Get a complete picture of you contact center with live data.