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Today and for over than 20 years, Aheeva has been a catalyst for the transformation of the contact center industry, igniting the ambitions and dreams of businesses worldwide. From its very inception, Aheeva’s purpose has been clear—to empower companies to exceed their own expectations and unlock their true potential.
At Aheeva, we have always been driven by a relentless passion to revolutionize the way businesses engage with their customers. From day one, the goal of Aheeva is to provide its partners with solutions to help them grow and grasp every prospect. Today, as we embark on a remarkable journey to the cloud, we envision a future where every interaction becomes an opportunity for greatness.
Georges and Francois developed a new voice recognition software to monitor the call center quality calls. The project was unfortunately put on hold because of a lack of funding.
To keep moving, they decided to shift their business model to consulting, providing consulting services for other companies, mainly Telecom.
A valuable new member, Claude joined the team to grow the consulting services. especially after winning a 1st contract.
Francois overhears a client complain about their call center service provider and decides to start running the operations for the call center. However, the technology wasn’t ready…neither was there an office to work from!
In order not to miss the opportunity, the team proposed to the client to do the calls from the client’s office.15 new agents were recruited ! Yet, the technology was too expensive and they had to find an alternative.
In an attempt to find a cheaper alternative, the team started developing a solution that leverages Asterisk, which was a complete success!
The team temporarily recruited and managed the 15 agents from the client site using the existing technology because they would never give up on their dream. The team understood the business and its details and invested their knowledge into their new project.
Francois and Georges worked during the day managing the call center operations and outside of business hours, with Claude, developing the soon to be Aheeva CCS. Combining their expertise in managing a call center while benchmarking with other solution, they developed Aheeva CCS, a powerful and yet simple and flexible solution that allowed the call center to grow and stay profitable.
From the return of the Co-Founder Georges to Aheeva in 2023, to the move to the cloud, Aheeva is not merely offering a technological shift but creating a gateway to unlimited possibilities. Aheeva is empowering its partners with the ability to transcend boundaries, innovate fearlessly, and redefine their industry standards.
The cloud serves as a catalyst, propelling our clients towards their wildest aspirations, while providing the flexibility and transparency needed to adapt and conquer new horizons. With Aheeva's cloud solutions, our partners can dream bigger, think bolder, and achieve extraordinary feats.
