Application Technical Support

Aheeva Technology is seeking a technical support specialist for a permanent full time position, having good technical knowledge but also an excellent positive and friendly attitude with clients.

In the fast-paced role you will respond to and follow up on technical help tickets submitted via phone or email. Let your eye for detail and exceptional troubleshooting skills shine as you independently investigate and find solutions to technical issues, proposing solutions to address the cause of problems.

Your main responsibilities and tasks will include:

• Responding in a timely manner to service issues and requests;
• Troubleshooting and Resolving customers tickets from level 1 – 2 through phone, email or by connecting to remote customer servers;
• Installing servers, configuring new software, or performing software updates and migration;
• Working collaboratively with colleagues to provide efficient service;
• Give occasional training
• Network device administration;
• Storage management and backups;
• Help testing new releases

The knowledge and qualities you must hold:

• Degree in Computer Science
• Preferably bilingual (E/F) spoken and written
• Minimum of 3 years of experience in similar position
• Excellent communication skills
• Friendly and courteous attitude with clients
• Good knowledge of TCP/IP networking and Linux OS (command line)
• Good knowledge of Voice over IP technologies (VoIP) and the SIP protocol
• Excellent Linux (CentOS CLI) experience, including shell scripting and automation
• Excellent knowledge of MySQL and SQL commands
• A technical, logical thought process
• Great problem-solving skills
• An ability to stick to strict deadlines
• A keen eye for detail
• Experience with IT support ticketing systems
• Outstanding verbal and written communication skills.
• Approachable personality with the desire to deliver EXCEPTIONAL customer service.
• Ability to work in a team and independently.

If you consider that you have the profile we are looking for then it will be a pleasure to meet with you.

Job Types: Full-time, Permanent

Benefits:

• Dental Care
• Extended Health Care
• Vision Care

Schedule:

• Monday to Friday

Experience:

• Software Technical Support: 2 years (Required)

Work remotely:

• Temporarily due to COVID-19

Email us with your resume at jobs@aheeva.com.